Terms and Conditions
TurboBridge Subscriber Agreement
This is an agreement ("Agreement") between TurboBridge ("we", "us" or "TurboBridge") and you, an end user ("you", "user" or "subscriber") of TurboBridge's audio conferencing service (the "Service") as described herein. By establishing, activating, using, or paying for the Service, you acknowledge that you have read and understood these terms, you agree to the terms and conditions in this Agreement, and you represent that you are of legal age to enter this Agreement and become bound by its terms, and to the prices, charges, and conditions provided to you in association with your enrollment, including marketing materials and the TurboBridge website, which are incorporated herein by reference. This Agreement governs the Service and any website or software used in conjunction with the Service.
Service Description and Term Of Service
The Service. TurboBridge provides "meet-me", reservationless audio conferencing services, enabled with a variety of access methods for participants to connect to conference calls, plus a number of convenience, quality and functional features. We may alter, expand, or reduce the features of the Service from time to time without notice. You acknowledge that not all Services can be guaranteed to perform acceptably from all locations, including, but not limited to via mobile telephones, pay phones or satellite phones due to various in-country, carrier or other restrictions.
Service Term. The Service is offered on a month-to-month basis, beginning on the date TurboBridge activates Service, and automatically renews on a monthly basis. TurboBridge also offers the Service for twelve consecutive months pursuant to optional annual pricing plans. You may cancel the Service at any time through the TurboBridge website. If you cancel Service prior to the end of the monthly or annual billing period, YOU WILL NOT BE ENTITLED TO BILLING CREDITS OR REFUNDS FOR THE UNUSED PORTION OF YOUR BILLING PERIOD OR UNUSED PREPAID USAGE CREDITS, unless you cancel during the Money Back Guarantee period described herein.
Free Trial Offer. From time to time, TurboBridge may allow users to subscribe pursuant to a promotional offer granting a free trial for Service ("Free Trial"). Free Trial subscribers will receive free use of the Service solely for a limited period of time and all use of the Service shall be subject to the terms herein, plus all other restrictions, limitations and conditions identified in the specific promotional offer. Notwithstanding any other provision in this Agreement, all Free Trial subscriptions are provided solely as an accommodation to the subscriber, and TurboBridge reserves the right, at all times in its sole discretion, to terminate any Free Trial at any time without notice. Once the Free Trial period expires, the subscriber will be ineligible to subsequently establish another Free Trial account under the same or any other identity, unless expressly permitted to do so under the terms of a specific promotional offer.
Promotional Offers for New Subscribers. From time to time, TurboBridge may offer discounts and/or special incentives exclusively for new subscribers. Notwithstanding any other provision in this Agreement, TurboBridge reserves the right, at all times in its sole discretion, to terminate any promotional offer at any time without notice. Unless expressly permitted under the terms of a specific promotional offer, current and former subscribers, under the same or any other identity, are ineligible for any promotional offer reserved for new subscribers.
Control of Dial-in Numbers. You acknowledge that any dial-in access number assigned to your subscriber account by TurboBridge shall be utilized solely to access the Service and may be withdrawn or exchanged by TurboBridge for another access number at our discretion upon notice to you. Your right to use a telephone number provided by TurboBridge, including without limitation any geographic, non-geographic or toll-free number, shall end automatically and immediately upon termination of this Agreement. TurboBridge is under no obligation to transfer any ownership interest, right of control, right to port, or any other interest in dial-in access numbers used to access the Service.
Fair Use Policy. TurboBridge strives to provide you with the best possible experience when using our system, which is a shared resource serving all our subscribers. In order to provide the best Service across all of our subscribers, we retain the right to impose limits on your usage of the Service or to terminate the Service if we reasonably believe that your use of the Services, including, but not limited to, the total number of calls you make or the minutes you use, is not consistent with normal, fair and reasonable use of such Services. If reasonably possible, we will notify you in advance of taking any such action, and allow a reasonable period for you to modify your use or retain an alternative provider.
Termination for Cause. Either party may terminate this Agreement at any time in the event that the other party breaches any provision of this Agreement in any material respect and fails to cure such breach within 30 days after receipt of written notice of such breach. Notwithstanding the foregoing, TurboBridge may terminate this Agreement and/or suspend the provision of the Service immediately for: illegal, fraudulent, excessive or improper use of the Service or if deemed reasonably necessary by TurboBridge to prevent interruption or disruption to the TurboBridge system, its business or other customers; if any portion of an invoice not reasonably disputed in good faith as herein provided remains unpaid when due; or for breach, not subject to cure. TurboBridge shall not be liable to you or any third party should we exercise our right to discontinue Service, in whole or in part, or terminate this Agreement pursuant to this section.
Termination for Account Inactivity. TurboBridge reserves the right to terminate this Agreement and suspend the provision of the Service if there is no use of the service for a twelve-month consecutive period, and there is no currently valid payment method listed on your subscriber account at the time of the suspension. Any credit balances or prepaid minutes will be forfeited if your account is terminated for inactivity. However, if you subsequently re-activate your subscriber account or establish a new subscriber account at the same location, we will restore, upon your request, the forfeited credit balances and/or prepaid minutes to your re-activated or new account. TurboBridge shall not be liable to you or any third party should we exercise our right to discontinue Service, in whole or in part, or terminate this Agreement pursuant to this section.
Use Of Service
Responsibility for Account Information. In connection with your use of the Service, you will be asked to provide an email address and specify a password. You are entirely responsible for maintaining confidentiality of your password and account information, including conference bridge numbers and all identification and security codes that control access to the Service and website. You are responsible for all uses of the Service in association with your account, whether or not authorized by you.
Responsibility for Communications and Content. You are the sole owner of content and solely responsible for the content of all communications using your account. You must comply with all laws while using the Service; you must not transmit any communication that violates any law, court order or regulation; you must not violate any third party rights in using the Service; and you must not use the Service in any way that damages, interferes with, or disrupts TurboBridge's system or other users. We may suspend any such communications. Use of conference recording may subject you to laws or regulations, and it is your sole responsibility to provide any required notification of recording to participants. You understand and agree that your use of the Service and any content is solely at your own risk.
Consent to Receive Email. By establishing a paid or trial account with TurboBridge, you consent to receive periodic email communication from us concerning services and billing, including without limitation, notices of service updates, payment transactions, payment methods, conference reports, and other correspondence required for administration of the Service. TurboBridge does not provide paper invoices, payment receipts or instructions; you are expected to manage the Service through the TurboBridge website, and we expect to communicate with you as necessary via email and the TurboBridge website.
Resale and Transfer. You are expressly prohibited from reselling or transferring the Service and/or software to any other person for any purpose, without express written permission from TurboBridge in advance.
Unlawful and Prohibited Use. You agree to use the Service only for lawful purposes. You are expressly prohibited from using the Service to transmit or receive any communication or material of any kind when in TurboBridge's sole judgment the transmission, receipt, or possession of such communication or material would constitute, or encourages conduct that would constitute, a criminal offense, give rise to a civil liability, or otherwise violate any applicable laws. You are expressly prohibited from using the Service for any abusive or fraudulent purpose, including using the Service in a way that interferes with our ability to provide the Service to you or other customers or avoids your obligation to pay for communications services. TurboBridge, in its sole discretion, may terminate your Service without advance notice if it believes you have violated the aforementioned restrictions, or if you act in a manner that is threatening, obscene, harassing, or abusive to TurboBridge personnel. You are liable for any and all use of the Service by any person using the Service provided to you and agree to indemnify and hold harmless TurboBridge against any and all liability for any such use. If TurboBridge, in its sole discretion, believes that you have violated the aforementioned restrictions, TurboBridge may forward personally identifiable information to the appropriate authorities for investigation and prosecution and you hereby consent to such forwarding.
Unauthorized Commercial Use. The Service for internal business purposes only, or for the direct benefit of you, your company or affiliated organization. You agree that you will not make the Service available to unaffiliated persons, whether or not you generate income from this practice. If TurboBridge, in its sole discretion, believes that your account is being used by unauthorized persons, your account may be immediately suspended or canceled without prior notice to you.
Theft of Service. You agree to notify TurboBridge immediately if you become aware at any time that your Service is being stolen or fraudulently used, or access to your conference bridge numbers, identification codes or security codes has been compromised. You must provide a detailed description of the circumstances of the theft or stolen or fraudulent use of the Service and supply any additional documentation reasonably requested by TurboBridge. Failure to do so in a timely manner may result in the termination of your Service and additional charges.
Copyright, Trademark, and Unauthorized Use. The Service and any software used to provide the Service or provided to you in conjunction with providing the Service, and all Services, information, documents, and materials on TurboBridge's website are protected by copyright, trademark, or other intellectual property laws and international treaty provisions. All websites, corporate names, service marks, trademarks, trade names, logos, and domain names (collectively "Marks") of TurboBridge are and shall remain the exclusive property of TurboBridge and nothing in this Agreement shall grant you the right or license to use such Marks.
Audit and Law Enforcement. TurboBridge reserves the right to audit your use of the Service to enforce the provisions of this Agreement. TurboBridge reserves the right to track and monitor your Service and usage subject to the requirements of the United States Patriot Act and other laws and appropriate law enforcement processes. You acknowledge and agree that this Agreement is sufficient notice to you of such monitoring to the extent any notice is required under applicable federal or state law.
Charges And Payments
Billing. You must provide a valid credit card number or checking account information (bank routing number plus account number) when the Service is activated. You authorize TurboBridge to charge automatically to your credit card or bank account (ACH) any amounts payable by you in connection with your use of the Service. Your right to use the Service is subject to any limits established by your credit card issuer. Your charges and credits issued will appear on an online billing statement that you may access from the TurboBridge website. You give TurboBridge permission to obtain authorization for use of your credit card from your card issuer. If the card expires, you close your account, your billing address changes, or the card is canceled and replaced owing to loss or theft, you must advise TurboBridge at once. If you enroll in ACH billing, and you close or change your bank account, you must advise TurboBridge at once. Your initial use of the Service authorizes TurboBridge to charge the credit card and/or bank account number on file with TurboBridge, updated by any changed information related to card expiration, replacement, or substitution. This authorization remains valid until 30 days after TurboBridge receives your notice to terminate our authority to charge your card, whereupon we will charge you for any outstanding charges and terminate the Service. TurboBridge bills all charges and applicable taxes and fees monthly in advance (except for usage-based charges, which will be billed monthly in arrears, plus any other charges which TurboBridge chooses to bill in arrears) to your designated payment method. TurboBridge is not responsible for any overdraft or other charges imposed by your card issuer or bank due to insufficient funds in your account. TurboBridge reserves the right to bill at more frequent intervals if the outstanding amount due at any time exceeds $50. All charges will be billed according to the rates and terms set forth in published materials and found on the TurboBridge website.
Electronic Invoicing. You will not receive paper invoices or receipts. You can access printable invoices, billing reports and payment receipts via the TurboBridge website.
Trial Guarantee. From time to time, TurboBridge may offer a Money Back Guarantee ("Trial Guarantee"), the duration (the "Trial Period") and terms of which may vary according to the terms of specific sales promotions as described in the promotional literature or on the website, which is applicable only to your first-ordered account. (You will not qualify for the Trial Guarantee program if you cancel and subsequently re-establish a TurboBridge account at the same or another location, using the same or another identity.) The refund is limited to the amount published in the promotional literature or on the website, and in no case will exceed the amount collected from you during the Trial Period. If the refund limit is not expressly stated in the Trial Guarantee offer, the refund amount shall not exceed $25. Under the terms of this Trial Guarantee, if it applies, TurboBridge may refund some or all charges, upon your request, provided that you cancel the Service within the specified number of days in the Trial Period after the Activation Date. TurboBridge reserves the right to terminate, revoke, or change the terms of this Trial Guarantee at any time, without prior notice.
TurboBridge Annual Service Plans. The annual service fees associated with the optional TurboBridge Annual Service Plans represent payment for twelve consecutive months of Service commencing on the Activation Date. You will be responsible for any additional charges for services or usage not covered by the plan, billed on a monthly basis. If you cancel the Service prior to the end of the annual period, YOU WILL NOT RECEIVE A REFUND OR CREDIT FOR THE UNUSED PORTION OF YOUR BILLING PERIOD, unless you cancel within an applicable Trial Guarantee period, as described herein. At the conclusion of the annual period, your Service will automatically renew for a subsequent twelve-month period at the then-current renewal price for the selected TurboBridge annual Service plan, unless you choose to switch to an alternate pricing plan or cancel Service prior to the anniversary of the Activation Date.
Usage Charges. Certain types of connections to TurboBridge conference calls may be subject to per-minute charges. Usage charges apply for each minute of use for each conference participant. Applicable rates will be listed on the TurboBridge website. Usage is billed in full-minute increments, and charges are calculated for each conference call to the nearest whole cent.
Prepaid Usage. TurboBridge offers prepaid usage options, allowing you to purchase prepaid minutes of use at discounted rates, including an option to automatically replenish your prepaid account when the minute balance is depleted. If you cancel the Service, YOU WILL NOT RECEIVE A REFUND OR CREDIT FOR UNUSED PREPAID USAGE; the unused prepaid minutes will be permanently forfeited.
Flat Rate Pricing Options. TurboBridge may offer service plans that promote unlimited usage for a fixed price. These service plans are subject to our Fair Use Policy incorporated herein. We retain the right to impose limits or terminate your service if the total monthly usage subject to the fixed rate component of your service plan exceeds 500 hours per conference bridge, which exceeds normal and reasonable use. We will notify you in advance of taking any such action, and provide you with an option to choose a service plan incorporating per-minute pricing if you wish to continue using the Service.
Price and Price Changes. Prices and charges relating to the Service are posted on the TurboBridge website. We may change the prices and charges for the Service from time to time. We may decrease prices without providing advance notice. Increases to the prices or charges for the Service are effective no sooner than seven days (1) after posted on the TurboBridge website or (2) you are otherwise notified of the changes, including being sent an electronic notification to the email address registered on your account.
Failure to Pay. We may suspend, restrict, or cancel the Service and this Agreement if you do not make payments for current or prior bills by the required due date. Service cancellation will result in your loss of the conference identification numbers associated with the Service.
Late Payment Charge. We may add interest charges to any past-due amounts at the lower of 1.5% per month or the maximum rate allowed by law, prorated for each day payment is past due. Acceptance of late or partial payments (even if marked "Paid in Full" or with other restrictions) shall not waive any of our rights to collect the full amount of your charges for the Service. You agree to reimburse us for reasonable attorneys' fees and any other costs associated with collecting delinquent or dishonored payments. If charges cannot be processed through your credit or debit card, we will charge you an additional $15.00. If the state where you receive the Service requires a different fee, we will charge you that amount.
Invalid Payment Method. If we determine, in our sole discretion, that the payment method(s) registered on your account is no longer valid (such as the passing of an expiration date associated with a credit card or a failed payment transaction against that card, for any reason), we may suspend or restrict the Service until you provide a valid payment method.
Taxes and Government Fees. You are responsible for, and must pay, any applicable federal, state, local, or other governmental sales, use, excise, public utility, or other taxes, Federal Universal Service Fund fees, and charges now in force or enacted in the future, that arise from or as a result of your subscription or use or payment for the Service. These amounts are in addition to payment for the Service and will be billed to your credit or debit card as set forth in this Agreement. If you are exempt from payment of such charges, you must provide documentation satisfactory to us that you are exempt. Tax exemption will only apply from and after the date TurboBridge receives and verifies this documentation. Taxes and other applicable fees will be in the amounts specified by federal, state, and local authorities.
Service Interruption. You acknowledge and agree that credit allowances for interruption of the Service will not be provided.
Billing Disputes. You must notify TurboBridge within seven days after receiving your credit or debit card statement if you dispute any TurboBridge charges on that statement or such dispute will be deemed waived.
You may cancel the Service at any time by notifying TurboBridge according to the procedures specified on the TurboBridge website. You remain fully liable for accrued charges, taxes, and fees outstanding at the time of termination, and you authorize TurboBridge to process these amounts to your credit or debit card. You agree that if we are unable to process these amounts to your designated credit or debit card(s), we may take other steps as we deem necessary to collect the fees owed to us for the Service, and that you will be responsible for all costs and expenses we incur in connection with such collection activity, including collection fees, court costs and legal fees.
Control of Dial-in Numbers. You acknowledge that any dial-in access number assigned to your subscriber account by TurboBridge shall be utilized by Subscriber solely to access the Service and may be withdrawn or exchanged by TurboBridge for another access number at our discretion upon notice to you. Your right to use a telephone number provided by TurboBridge, including without limitation any geographic, non-geographic or toll-free number, shall end automatically and immediately upon the expiration or termination of this Agreement.
You agree to defend, indemnify, and hold TurboBridge, its affiliates, and agents and any other service provider who furnishes services to you or enables us to furnish services to you in connection with this Agreement or the Service, harmless from claims or damages relating to or arising out of the Service or this Agreement, including, but not limited to: (1) your use of the Service (including without limitation, any person accessing the Service using your account; (2) any actual or alleged violation of this Agreement or any applicable law, rule or regulation by you or any person accessing the Service using your account; or (3) any actual or alleged infringement or violation by you or any person accessing the Service using your account of any intellectual property, privacy right, or other right of any person or entity.
You agree that TurboBridge should not be and is not responsible for any third party claims against us that arise from your use of the Service. Further, you agree to reimburse us for all of our costs and expenses related to the defense of any such claims, including attorneys' fees, unless such claims are based on our willful misconduct or gross negligence.
Music-On-Hold. In accordance with U.S., Canadian and international copyright laws, a license may be required from the American Society of Composers, Authors and Publishers (ASCAP), or other composers' or performing rights organization if recorded audio content is transmitted through the music-on-hold feature. You are responsible for securing the license for any audio content you provide to TurboBridge for use with the music-on-hold feature. TurboBridge hereby disclaims any liability arising out of your failure to obtain such a license.
Limitations Of Liability
BY ENROLLING IN, ACTIVATING, USING, OR PAYING FOR THE SERVICE, YOU AGREE THAT YOU HAVE READ THIS AGREEMENT AND UNDERSTAND THE LIMITATIONS OF TURBOBRIDGE SERVICE DESCRIBED HEREIN.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES WILL YOU BE ENTITLED TO ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES, REGARDLESS OF THE FORM OF ACTION, EVEN IF TURBOBRIDGE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. EXCEPT FOR DAMAGES THAT ARE REQUIRED BY LAW TO BE PAID, YOU AGREE THAT ALL DAMAGES ARE EXCLUDED EXCEPT FOR THE DIRECT DAMAGES THAT ARE ACTUALLY INCURRED BY YOU IN REASONABLE RELIANCE, NOT TO EXCEED THE TOTAL AMOUNTS PAID BY YOU IN THE TWELVE MONTHS UNDER THIS AGREEMENT IMMEDIATELY PRECEDING THE CLAIM.
Disclaimer Of Warranties
YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR USE OF THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, TURBOBRIDGE, ON BEHALF OF ITSELF AND ITS AFFILIATES AND SUPPLIERS, EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, RELATING TO THE SERVICE, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. NEITHER TURBOBRIDGE NOR ITS AFFILIATES, SUPPLIERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PARTNERS AND LICENSORS WARRANTS THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR THAT YOUR USE OF THE SERVICE WILL BE TIMELY, SECURE, UNINTERRUPTED OR ERROR-FREE. NEITHER TURBOBRIDGE NOR ITS LICENSORS OR SUPPLIERS HAS ANY LIABILITY WHATSOEVER IN CONNECTION WITH YOUR USE OF SERVICE. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THIS AGREEMENT. WE DO NOT AUTHORIZE ANYONE, INCLUDING, BUT NOT LIMITED TO, TURBOBRIDGE EMPLOYEES, AGENTS, OR REPRESENTATIVES, TO MAKE A WARRANTY OF ANY KIND ON OUR BEHALF AND YOU SHOULD NOT RELY ON ANY SUCH STATEMENT.
General Provisions. This Agreement does not provide any third party with a remedy, claim, or right of reimbursement. Failure by TurboBridge to enforce any provision(s) of this Agreement shall not be construed as a waiver of any provision or right. This Agreement constitutes the entire agreement between us and supersedes all prior agreements, understandings, statements, or proposals concerning the Service, including representations, whether written or oral. No written or oral statement, advertisement, or service description not expressly contained in the Agreement will be allowed to contradict, explain, or supplement it. Neither you nor TurboBridge is relying on any representations or statements by the other party or any other person that are not included in this Agreement. If any provision in this Agreement is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
Governing Law. This Agreement, and all other aspects of the use of the Service and the TurboBridge website, shall be governed by and construed in accordance with the laws of the State of Maryland, without regard to its choice of law rules. This governing law provision applies no matter where you reside, or where you use or pay for the Service. You agree to submit to the exclusive jurisdiction of the state or federal courts located in or with responsibility for Montgomery County, Maryland to resolve any disputes arising hereunder. ANY CAUSE OF ACTION BY USE ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICE MUST BE INSTITUTED WITHIN ONE (1) YEAR AFTER IT AROSE OR BE FOREVER WAIVED AND BARRED.
Events Beyond Our Control. TurboBridge will not be responsible to you for any delay, failure in performance, loss, or damage due to fire, explosion, power blackout, earthquake, volcanic action, flood, the weather elements, strike, embargo, labor disputes, civil or military authority, war, acts of God, acts or omissions of carriers or suppliers, acts of regulatory or governmental agencies, or other causes beyond our reasonable control.
Assignment. We can assign all or part of our rights or duties under this Agreement without notifying you. If we do that, we have no further obligations to you. You may not assign this Agreement or the Service without our prior written consent.
Survival. The provisions of this Agreement relating to indemnification, limitations on liability, warranty limitations, billings, and your obligations to pay for the Service provided, including any additional usage charges, shall survive any termination of this Agreement or termination of the Service.
Non-Waiver. Failure by TurboBridge to insist upon strict performance of any terms or conditions of this Agreement or failure or delay to exercise any rights or remedies provided herein or by law shall not release you from any of the warranties of obligations of this Agreement, and shall not be deemed a waiver of any right of TurboBridge to insist upon strict performance hereof or any of its rights and remedies.
Last revised October 1, 2016