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How It Works

The Basics: Conference IDs, Dial-in Numbers & Host PINs

Conference ID.   Your personal "conference room" or "conference bridge" with TurboBridge is identified by a 5- to 10-digit numeric code called a Conference ID. This code is unique to you, and your callers will enter that code using the telephone keypad to connect to your conference calls. This code is permanent (unless you change it using the online Account Manager), so that callers re-use the same code whenever accessing your conference bridge.

Dial-in Numbers.   All TurboBridge customers share the same dial-in numbers (unless you upgrade to a Custom Dial-in Number), which connect callers to the conference system. Callers can dial any TurboBridge toll or toll-free access number – all numbers connect to the same place, so you can offer both toll and toll-free access for the same conference call. Once connected to the conference system, callers are prompted to enter the Conference ID to be placed into your conference bridge. The standard Dial-In Numbers are listed below (you may be provided with different numbers when you sign-up, though these numbers will also work):

Toll-Free Access:+1 (800) 309-2350
Toll Access:+1 (805) 309-2350     Callers are responsible for any long distance charges.

Host PIN.   This 4-digit numeric code provides access to special features designed for "conference leaders", which we refer to as Hosts. The Host PIN is entered via the telephone keypad when dialing into a conference call, which allows that caller to control certain conference features using Keypad Commands (described below). The Host PIN is also used to access the Live Conference Manager, an online dashboard to monitor and control live conference calls and to configure default feature settings and access conference reports and recordings. The Live Conference Manager is accessed by clicking on the Host a Call link at the top of the website.

Multiple Conference IDs.   You can establish up to 100 separate conference bridges on a single TurboBridge account (depending on your selected Service Plan), by creating additional Conference IDs using the online Account Manager. This allows you to host multiple conference calls at the same time, and to give employees their own personal conference bridges.

No Advance Scheduling Required.   TurboBridge provides 24x7 "reservationless" conference access, which means that no advance scheduling is required. Your conference bridge is always available, and is automatically activated whenever a caller enters your Conference ID. You can create a conference call anytime, simply by instructing callers to dial one of the TurboBridge Dial-in Numbers, and entering your Conference ID when prompted.

Toll Access vs. Toll-Free Access

You can give your callers a choice of dialing our Toll Access Number (where callers pay for any long distance charges) or our Toll-Free Access Number. Calls to either number connect to the same place, and you can use both Toll and Toll-Free on the same conference call. The only difference is how the calls are priced.

Toll Access:+1 (805) 309-2350
Toll-Free Access:   +1 (800) 309-2350

To further control your conference expenses, you can disable Toll-Free Access on any conference room on your account online anytime via the Account Manager.

Powerful Features... FREE!

These capabilities are included at no extra charge:

  • Call Recording
  • Email Conference Reports
  • Online Conference Dashboard
  • Custom Conference IDs
  • Private Host Subconferencing
  • Q&A Conference Support
  • Project Tracking Codes
  • Multiple Account Administrators
  • Disable Music-on-Hold
  • Announce Name on Entry

About Conference Hosts

Your Host PIN provides you with access to the Live Conference Manager, along with access to special keypad-controlled features during conference calls. You may not need to access these features, nor are you required to use the Live Conference Manager. These are simply productivity tools that many people find valuable in managing conference calls. Multiple Hosts are allowed on a conference call.

Follow the instructions below to dial into your conference bridge as a Host. The presence of a Host is generally not required for a conference call. (The exception is if the default Conference Start setting requires the presence of a Host to begin the conference.)

You can manage your live conference calls online with the Live Conference Manager, which is accessed by clicking on the Host a Call link at the top of the TurboBridge website, using your Conference ID and Host PIN.


Starting a Conference Call

Join Conference as Participant

  1. Dial 1-800-309-2350 (toll-free) or 1-805-309-2350 (toll)
  2. When prompted, enter the Conference ID, followed by the pound sign (#).
  3. Depending on the feature settings, you may be asked to record your name. Otherwise, you will either be immediately placed into the live conference, or placed on hold pending the start of the conference.

Join Conference as Host

  1. Dial 1-800-309-2350 (toll-free) or 1-805-309-2350 (toll)
  2. When prompted, enter the Conference ID, followed by the star key (*) instead of the pound sign.
  3. When prompted, enter your 4-digit Host PIN.
  4. Depending on the feature settings, you may be asked to record your name. Otherwise, you will either be immediately placed into the live conference, or placed on hold pending the start of the conference.
  5. If the Conference Start setting is set to "when Host confirms", you must press *3 (star-three) to begin the conference.

During the Conference Call

Hosts and participants can access several features during live conference calls by using a telephone keypad. In the table below, the black keys are accessible by both hosts and participants. The other features can only be accessed by hosts (i.e., parties who enter the Host PIN when joining the conference). Complete information on using the keypad commands can be found in the TurboBridge User Guide.

Keypad Commands

After the Conference Call

Your conference call will be automatically terminated when the last caller hangs up, unless the call is ended by a Host who presses *91 (star-nine-one) to immediately terminate the conference.

You may log into the Live Conference Manager to view a summary report of the call (lists the participants and other details of the call) and access a recording of the conference, if one was created. You may also choose to receive a Conference Report via email, which includes a link to download the conference recording.